Tired of the sourpuss and down-in-the-dumps behaviors and attitudes? Well, there is no quick-fix solution here but there are a full range of small things that leaders can do to make a significant positive and sustained impact on their team.
- Start the day off right. When people in your organization first turn on their computers, have a message of the week such as a quotation on customer service, personal growth, something humorous, or even the birthdays of employees during that week.
- When an employee has spent a lot of extra time working on a project or has had to travel a great deal in a short time period, send a gift certificate to his or her children or spouse. Thank them for sharing their parent or spouse and ask them to use the gift to do something special together as a family.
- Hold a brainstorm session to think up new and creative ways to appreciate your customers. Work in small groups of seven or eight and then compile all the suggestions and send them to everyone in the company. Create a plan to do one new thing a quarter.
- Every Friday have a voluntary “Good News Hour” for 15 minutes before the workday starts. Hold it in the lobby or someplace where there is room for anyone who wants to attend. Ask employees to share any good things that have happened to them, at home, at work, or in the world.
- Start a collection of outstanding customer service stories. Make a booklet of the stories and give them as a holiday gift to employees and customers.
Just remember that all leaders have both the responsibility to accomplish the business goals but also motivate and energize every member of their team