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Welcome to the MCKimball and Associates Blog

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Thanks for visiting our blog. Please check back often for the latest news and updates.

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Training & Consulting

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Training M.C. Kimball and Associates, LLC provides quality, comprehensive and perishable skills training, in accordance with Master Instructor California guidelines that promotes innovative skill sets to enhance the employee’s motivation and performance in the workplace. M.C. Kimball and Associates, LLC was originally established in the late 1980’s as a training resource for private security, and[…]

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Expert Witness

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Expert Witness M.C. Kimball and Associates, LLC provides expert testimony in premises liability, issues involving gangs, narcotics, use of force and a variety of other topics. M.C. Kimball and Associates, LLC provides civil and criminal case review and analysis, legal research, and deposition and trial preparation. M. C. Kimball and Associates, LLC has access to[…]

Private Sector

MC Kimball and Associates, LLC provides a broad base of classes for the private sector.  Our professional development classes are outcomes based with a proven history of success where and when the training has been implemented. 

MC Kimball and Associates, LLC has been providing both associate level, supervisory, and management level classes to the private sector since 1995.

Some of our most popular classes include:

 

Tactical Communications – 3 Modules

Course Objectives

  1. Increase Personal Safety and Decrease Stress for the employee.
  2. Enhance Conflict Management to assist employees in preventing confrontations from becoming volatile situations.
  3. Enhance Professionalism and assist employees in recognizing the impact their words have on the public.
  4. Reduce Vicarious Liability by training employees how to handle encounters skillfully and professionally thereby reducing potential complaints and lawsuits.
  5. Provide Scenario-Based training to simulate workplace examples and potential responses.
  6. Provide Student Assessment and Evaluation to address student proficiencies and deficiencies in course content.

 

Course Description

Tactical Communications teaches the art of persuasion using specific communication strategies that allow the user to use their presence and words to redirect another’s behavior and to generate voluntary compliance.

The course embodies a philosophy that maintains how to be better prepared in a verbal encounter, how to listen and speak more effectively, how to engage others through empathy and how to avoid the most common conversational mistakes.

Tactical Communications is a perishable skill and is taught in a continued building block style to promote problem solving, decision making and conflict management skills. Perishable skills are those skills if not repeated or reviewed on a regular basis are skills that are lost.  Regarding risk management and assessment, perishable skills which have low frequency of use and a higher probability of complaint or liability are the skills which should be reviewed most often.  

The recommendation for perishable skills training is quarterly.  At a minimum, twice a year is recommended.

 

Management of Influenced Behavior

Success with different personality types depends on your ability to manage different situations and personalities.  But how often do we practice for management of personalities under the influence?   Whether a personality is under the influence of alcohol, anger, drugs, or is chronically mentally ill, there are certain rules that apply to each situation and certain rules that should not be violated to increase both success and safety when managing influenced behavior.  Recognizing the traits of influenced behavior and understanding and practicing the base rules will increase safety and success.

This class will give the student proven tools for dealing with:

  • Individuals under the influence of alcohol
  • Individuals under the influence of anger
  • Individuals under the influence of drugs
  • Individuals under the influence of mental instability
  • Management and communication of different personality types
  • Management of difficult people
  • Management of aggressive behavior

 

Additionally the class will cover:

  • Perceptions
  • Personal safety
  • Crisis resolution techniques
  • Medical personalities (ie: Diabetic Emergencies)
  • Para-verbal communications
  • Tactical Communications techniques
  • Physiological responses

 

 

Congruent Communications

Congruent communications combines our character with body language, rapport building, and para-verbal communications building blocks all in one class session to provide the student with a toolbox that they can immediately utilize.  These skill sets are foundational skills that will improve the quality of one-on-one sessions, group meetings, business or community meetings, and customer service.

 

Crisis Resolution

By defusing the crisis, personnel can help empower persons and aid them in regaining a sense of control and order. A person who is not in crisis is more likely to communicate and cooperate with your staff.

For many victims of crimes or loss, the critical event and its effects are, at least temporarily, the central focus of their lives. Nothing is more important to the victims than resolving their own crisis. It is important that staff acknowledge the victim’s ordeal and exhibit empathy rather than sympathy for the victim.

By exhibiting empathy and acknowledging the victim’s ordeal, a staff member:

  • Becomes a source of support and assistance for the victim,
  • Avoids being cast in the role of someone who wishes to blame or punish,
  • Increases the likelihood of developing rapport with the victim, and
  • Enhances the victim’s willingness to cooperate with staff and local law enforcement officers.

In the early moments of a crisis, victims may be upset, in a state of confusion, or unaware that they are now safe. It is important for staff to provide immediate reassurance of their safety.

Goals of the class include:

  • The difference between Empathy and Sympathy
  • Helpful Phrases
  • Acknowledgement as a resource
  • Developing collaborative efforts between victims and officers
  • Techniques of diffusion
  • Techniques of Crises Communications

 

This course is designed to aid staff in dealing with situations that include lost children, domestic crises, loss of property (theft), robbery, assault, accident victims, etc.

 

Success From the Bottom Up Series

In module 1 the student will explore the Adaptive Leadership Model, Paradigms, The historical Leadership models, and values.  In module 2 the student will explore Leadership and Self Deception and the 5 behaviors that are utilized within the framework of the adaptive leadership model.  These behaviors are Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart.  Module 3 completes the 5 behavior models and transitions into the 5 Dysfunctions of a team and solutions to prevent those dysfunctions.   Included in the framework for the 5 dysfunctions of a team are inattention to results, avoidance of accountability, lack of commitment, fear of conflict, and absence of trust.  Solutions to each of these leadership infections are provided to the end user to apply immediately, in any situation.

 

Safety and Situational Awareness

This class is designed to give the student a heightened state of awareness both on the job and off the job.  The class explores the times that we can be most vulnerable, how to avoid confrontation, and how to avoid accidents and compromising situations while elevating awareness and maintaining vigilance.  The curriculum explores viable options for the student to avail himself or herself of beginning with the recognition of transitions and elevation of awareness.   Also explored during the class will be the indicators of aggressive or hostile body language.  A variety of resources are explored for the student to utilize.

At the conclusion of the class, the student will have a greater understanding of the potential threats that they face both on a daily basis and during special events or operations.  Students will be up-dated on current trends being utilized by the criminal element to compromise the safety of personnel.  The student will be provided with options that they may choose to utilize in a variety of situations and that will enhance their situational awareness.

 

Character with Body Language

Body language and appearance falls under the non-verbal communication category. The power of body language is often underestimated. The fact is that no matter how wisely you choose your words, if your appearance or body language is not supporting the message you are trying to convey, it’s not going to work. Body language is much more than making eye contact, firm handshake or continuously smiling.

Your body posture, gestures, expressions, hand movements or your voice tone, each of them contributes in making your communication effective or ineffective. The sooner you realize it, the better your chances to improve. Imagine yourself in different professional scenarios and visualize your body language. Were you too aggressive or dominant when communicating with your subordinates? Did you have that closed body posture during the last business meeting you had? Do you think your interviewee noticed that you were nervous, even when all of your answers were reasonably good? Body language can convey some pretty useful messages even before you have uttered a single word.

Our Character with body Language class explores an in depth look at what our body language message is to others, how to improve professional body language, how to develop confidence and control while maintaining customer service and how to utilize body language in concert with verbal skills.

 

Detection of Deception (Credibility assessment)

According to several university studies, 60% of people tell a lie during a 10 minute conversation. Now most of these are just little white lies, but think of how many lies you are being told each and every day, but just having casual conversations.   Another interesting fact, out of the people that they tested, is that the average person told 2-3 lies in just a 10 minute period.   Two more quick facts, men and women lie about the same amount, but just about different things. Women lie to make other people feel better, and men tell lies to make themselves feel better.

That study tells us many different things, but the main point is that people lie.

Detection of Deception methods are used by law enforcement agencies; loss prevention managers and anyone else that is involved in lie detecting all over the world.

If you are interested in learning exactly how to know when someone is lying to you and how to get them to tell you the truth, then this is the perfect resource for you!

According to some experts, 70% of lies are never discovered. Of the 30% that are, over half of them are only partially uncovered.

We have different ways of communicating with people—the verbal and the non-verbal. Unfortunately, we have already learned how to get around the traps of verbal communication. Some of us have even mastered the art of telling lies. However, controlling our non-verbal actions are a little bit harder to manipulate. This is where deception detection techniques come in.

These techniques will help you determine whether a person is telling the truth or making something up. And while most of these deception detection techniques rest on non-verbal cues, there are some verbal indicators you can look out for.

 

Recognizing and Preventing Workplace Violence

The term ‘postal’ has become synonymous with workplace violence.  Workplace violence can be extreme and can also include such aggressive acts as bullying, passive-aggressive behavior, and discourteous or rude interactions. 

Aggressive acts and counterproductive workplace behaviors are devastating to organization morale, productivity, and work life experience. 

Research shows that over 2 million people are affected each year by violent victimizations in the workplace at a cost of more than $36 billion to U.S. corporations. Violence, however, is almost always evolutionary with pre-incident indicators. Learn to identify the earliest signs of trouble and what you can do to help prevent the violence from erupting in your workplace and take an active role in your safety and survival.

LEARN TO:

  • Understand what workplace violence is
  • Recognize common myths
  • Distinguish behaviors that often precede violence
  • Identify signs of domestic violence as it affects the workplace environment
  • Understand the importance of early action
  • Understand options for responding to and reporting warning signs of workplace violence
  • Identify the elements of tactical decision making

 

 

Behavioral Threat Analysis

There is no single “profile” of risk factors that accurately determines the “violent intruder”.  Preventing violence is a top priority today.  A viable approach is that of Behavioral Threat Assessment, which uses a set of strategies or pathways to determine the credibility and seriousness of a threat and the likelihood that it will be carried out.

This process considers a full range of relevant factors and provides appropriate interventions for the potential offender (s).  Perhaps most critical to keep in mind is that no single factor leads to violence.  Multiple factors can cause a person to become violent.  All approaches to prevention and intervention, including Behavioral Threat Assessment, should be based on what we actually know about the phenomenon. 

Learn About:

  • Assessment Types
  • The 6 Principles of Threat Assessment
  • How and When to Intervene
  • Decision Making Behavior
  • Research Based Proactive Approaches
  • A great Complement to our Active Crisis Training

 

 

A.C.T. (Active Crisis Training)

Violence is occurring every day in our resorts, malls, businesses, churches and schools.  Are you prepared to act during a crisis?

Our Active Crisis Training provides a skill set and practical application of proven techniques for individuals to survive and escape violence.

Dramatically improve your ability to disrupt and deter violent acts occurring in your environment.  Our training will integrate with your current technology and teach your staff how to recognize, react, disrupt, and counter individuals who are intent on harming those within your span of control. Real life events have shown that in these situations, employees, citizens, teachers, and students are their own “First Responders” until help arrives.

Learn About:

  • Historical Facts & Case Studies
  • Threat Assessment
  • Research Based Proactive Approaches
  • A.L.I.C.E. Enhanced Guidelines
  • Countering Directed Violence

 

 

Dynamic Response to Situational Awareness

Ever wonder what skills you might call upon if you were verbally assaulted?  What are your options should you encounter a surprise aggressive physical assault?  How would you recognize an assault that is developing against you?  How would you create distance or place yourself into a safety zone to avoid the physical assault?  What do you do in close quarters with a rapid evolving encounter?  Can you utilize the tactical verbal diffusing technique of the 5-step process from tactical communications?

Topics covered include:

  • Use of verbal skills
  • Use of Angles
  • Use of distance
  • Use of Barriers
  • Recognition of Threats
  • Situational Awareness and Components of Enhanced Awareness
  • Avoidance of Tunnel Vision
  • Avoidance of Audio Channel Shut Down
  • The Study and Use of Proximics
  • Principals of Creating Distance
  • Principals of Triangulation
  • Principals of Partner Communication
  • How to Set Up a Successful Contact
  • Principals of Contact and Cover
  • Principals of Disengagement from a Hostile Contact

 

For a list of our other private sector classes including customized training and classes please contact us at one of the following e-mail addresses:

mckimballandassociates@yahoo.com

info@mckimball.com

We look forward to serving you in the near future!

 

 

 

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