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Success From the Bottom Up for Supervisors and Management Development
Adaptive Leadership and the Leadership Models
The Five Dysfunctions of a Team
Change the Paradigm
Success From the Bottom Up Series (Module 1 – Module 4)
In module 1 the student will explore the Adaptive Leadership Model, Paradigms, The historical Leadership models, and values. In module 2 the student will explore Leadership and Self Deception and the 5 behaviors that are utilized within the framework of the adaptive leadership model. These behaviors are Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart. Module 3 completes the 5 behavior models and transitions into the 5 Dysfunctions of a team and solutions to prevent those dysfunctions. Included in the framework for the 5 dysfunctions of a team are inattention to results, avoidance of accountability, lack of commitment, fear of conflict, and absence of trust. Solutions to each of these leadership infections are provided to the end user to apply immediately, in any situation.
Congruent communications combines our character with body language, rapport building, and para-verbal communications building blocks all in one class session to provide the student with a toolbox that they can immediately utilize. These skill sets are foundational skills that will improve the quality of one-on-one sessions, group meetings, business or community meetings, and customer service.
Character with Body Language
Body language and appearance falls under the non-verbal communication category. The power of body language is often underestimated. The fact is that no matter how wisely you choose your words, if your appearance or body language is not supporting the message you are trying to convey, it’s not going to work. Body language is much more than making eye contact, firm handshake or continuously smiling.
Your body posture, gestures, expressions, hand movements or your voice tone, each of them contributes in making your communication effective or ineffective. The sooner you realize it, the better your chances to improve. Imagine yourself in different professional scenarios and visualize your body language. Were you too aggressive or dominant when communicating with your subordinates? Did you have that closed body posture during the last business meeting you had? Do you think your interviewee noticed that you were nervous, even when all of your answers were reasonably good? Body language can convey some pretty useful messages even before you have uttered a single word.
Our Character with body Language class explores an in depth look at what our body language message is to others, how to improve professional body language, how to develop confidence and control while maintaining customer service and how to utilize body language in concert with verbal skills.